Terms & Conditions

Effective Date: 9 September 2026

  1. Who We Are

XOXO Events ("XOXO", "we", "us") is a sole proprietorship trading from 1 Martingale Avenue, Hout Bay, Cape Town, organising singles and social events for professionals, including speed dating, speed friending, and curated social experiences.

  1. Eligibility
  • You must be 18 or older to book or attend any XOXO event.
  • Some events have a stated minimum age (e.g. 30+). You confirm you meet the stated minimum when booking.
  1. Bookings and Tickets
  • A ticket reserves your place at a specific event, date, time, and venue, confirmed by email or WhatsApp after purchase.
  • Bookings are only confirmed once payment is received in full.
  1. Pricing
  • Ticket pricing varies by event type, typically between R250 and R800 per person.
  • The price shown at checkout for a specific event is the correct, final price.
  1. Cancellations and Refunds
  • Cancel 7 days or more before an event: full refund of the ticket price, less any non-refundable payment processing or transaction fees incurred by XOXO in connection with the booking or refund.
  • Cancel 72 hours to 7 days before an event: 50% refund of the ticket price, less any non-refundable payment processing or transaction fees incurred by XOXO in connection with the booking or refund.
  • Cancel less than 72 hours before an event, or no-show: no refund.
  • Ticket transfers: you may transfer your ticket to someone else who meets the event's eligibility requirements, at any time before the event, at no charge. You are responsible for confirming the recipient meets eligibility (e.g. minimum age); XOXO may refuse entry to a transferred ticket holder who does not, without refund. Contact us to arrange the transfer.
  • If XOXO cancels an event: full refund of the amount paid. No transaction or cancellation fee will be deducted.
  • Refund processing: Refunds may be processed via the original payment provider or, where necessary, directly by XOXO Events via EFT to a South African bank account. Where a refund is processed through the original payment provider, please allow 3–12 business days for the funds to reflect. Processing times are determined by the payment provider and your financial institution and are outside XOXO Events' control.
  1. Event Changes

XOXO may change an event's venue, date, or format where necessary and will notify ticket holders as soon as possible. If you can't attend the new date or venue, you're entitled to a full refund on request - no cancellation fee applies in this case.

  1. Code of Conduct
  • Treat staff, venue teams, and other attendees with respect.
  • Harassment, discrimination, or inappropriate conduct results in removal from the event without refund or credit.
  • XOXO may refuse future bookings to anyone who breaches this policy.
  1. Photos and Marketing

By attending an XOXO event, you consent to being photographed or filmed, and to that content being used on our website and social media for marketing purposes. If you don't want to be photographed, tell event staff on arrival.

  1. Compatibility Questionnaire and Matching
  • Completing the compatibility questionnaire is optional and only required if you want to be included in matching.
  • Questionnaire responses are handled under our Privacy Policy, published on our website.
  1. Liability
  • Attendance is at your own risk. XOXO is not liable for injury, loss, or damage except where caused by our gross negligence.
  • XOXO does not vet or screen attendees beyond standard booking information, and is not responsible for the conduct, intentions, or outcomes of connections made at or through our events.
  • Venue-specific rules also apply while you're on venue premises.
  • Indemnity: you agree to indemnify XOXO against any claim, loss, or damage arising from your own conduct at an event, including harm caused to another attendee, staff member, or third party.
  1. Privacy

Use of our services is also governed by our POPIA & Privacy Policy, published on our website.

  1. Intellectual Property

All XOXO Events branding, logos, original graphics, written content, photographs, marketing materials, website content and other original creative materials produced by or for XOXO Events remain the intellectual property of XOXO Events or their respective rights holders.

These materials may not be copied, reproduced, modified, distributed, published or used for commercial purposes without prior written permission from XOXO Events.

Unauthorised use, reproduction or copying of XOXO Events' intellectual property may result in XOXO Events taking appropriate legal action to protect its rights.

  1. Governing Law

These Terms are governed by the laws of the Republic of South Africa, and disputes fall under the jurisdiction of the South African courts.

  1. Contact Us

Email: hello@xoxoevents.co.za, or use the contact form on our website.