We understand that plans can change.

• Cancel 7 days or more before an event: full refund of the ticket price, less any non-refundable payment processing or transaction fees incurred by XOXO in connection with the booking or refund.
• Cancel 72 hours to 7 days before an event: 50% refund of the ticket price, less any non-refundable payment processing or transaction fees incurred by XOXO in connection with the booking or refund.
• Cancel less than 72 hours before an event, or no-show: no refund.
• Ticket transfers: you may transfer your ticket to someone else who meets the event's eligibility requirements, at any time before the event, at no charge. You are responsible for confirming the recipient meets eligibility (e.g. minimum age); XOXO may refuse entry to a transferred ticket holder who does not, without refund. Contact us to arrange the transfer.
• If XOXO cancels an event: full refund of the amount paid. No transaction or cancellation fee will be deducted.
• Refund processing: Refunds may be processed via the original payment provider or, where necessary, directly by XOXO Events via EFT to a South African bank account. Where a refund is processed through the original payment provider, please allow 3–12 business days for the funds to reflect. Processing times are determined by the payment provider and your financial institution and are outside XOXO Events' control.

By purchasing a ticket, you agree to the above cancellation policy.